Privacy Policy
This policy explains how Vaultrade General Trading L.L.C. ("Vaultrade", "we", "us"), a company based in Dubai, United Arab Emirates, collects and uses information when you visit vaultradeglobal.com or submit a trade enquiry.
1. What we collect
When you submit an enquiry or quotation request, we collect the information you provide directly: name, company, email, phone or WhatsApp number, destination country, approximate volume, product interest, and any message you include.
We also collect standard website analytics through Google Analytics (GA4): pages visited, approximate location (country/city level, derived from IP address — we do not see or store your exact IP), device and browser type, and referral source.
2. How we use it
- To respond to trade enquiries and prepare quotations or specifications
- To understand which markets and products visitors are interested in, so we can improve the site and our offering
- To maintain records of commercial correspondence, consistent with standard trade documentation practice
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Who we share it with
Enquiry form submissions are processed through Netlify Forms (our website hosting provider) and delivered to our team by email. Website analytics are processed by Google Analytics. Both providers act as data processors under their own privacy and security terms; we do not control their infrastructure but only use standard, reputable services.
We may share information with logistics, certification, or banking partners strictly where necessary to fulfil a confirmed trade transaction you have entered into with us — never for unrelated marketing.
4. Cookies
The site uses a small number of cookies, primarily for Google Analytics. See our Cookies Policy for details and how to control them.
5. Data retention
Enquiry and correspondence records are retained for as long as reasonably necessary for commercial and accounting purposes, typically up to 7 years, consistent with standard UAE commercial recordkeeping practice. Analytics data is retained per Google Analytics' standard retention settings.
6. Your rights
If you are contacting us from the EU, UK, or another jurisdiction with data protection law, you may request access to, correction of, or deletion of the personal information we hold about you, by emailing founders@vaultradeglobal.com. We will respond within a reasonable timeframe.
7. Security
We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Contact
Questions about this policy can be sent to founders@vaultradeglobal.com.
9. Changes
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date above reflects the most recent revision.